Return Policy

Please contact Kira Ni Ceramics before returning any items.

At the complaint, the customer contacts Kira Ni Ceramics and gives information relevant and the reason for complaint.


Return Conditions

All sales are final, but if you are not completely happy with your purchase Kira Ni Ceramics will refund your payment, provided that you have notified Kira Ni Ceramics that you wish to cancel the order within 14 days of receiving the item(s), and that you return the item(s) to Kira Ni Ceramics safely - unused and in their original condition and packaging - within 14 days of the cancellation. When Kira Ni Ceramics receives the product back, Kira Ni Ceramics will refund the value of the purchased product, but not the original freight. All returned products cannot be broken, otherwise it will not be possible to obtain a refund. You must pay for the freight to return the goods and this must also be arranged by yourself. Please keep a record of delivery or a proof of posting. Once item has been received Kira Ni Ceramics will issue the refund for the item through PayPal.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Kira Ni Ceramics is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to Kira Ni Ceramics via email with picture attached.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Kira Ni Ceramics reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: hello@kiraniceramics.com